At Qalb, we respect your privacy and are committed to protecting the personal information of all visitors and customers.

This Privacy Policy explains how your information is collected, used, stored, and safeguarded when you browse our website, place an order, or interact with our services.

When you visit our website or make a purchase, we may collect personal information including your name, email address, contact number, billing and shipping addresses, payment details, order history, and delivery instructions.

We may also collect technical information such as IP address, browser type, device information, and browsing behavior through cookies and analytics tools to enhance website performance and user experience.

When visitors leave comments on our website, we collect the information provided in the comment form along with the visitor’s IP address and browser user agent to assist with spam detection.

An anonymized string generated from your email address may be shared with the Gravatar service to determine if a profile image is associated with your account. Once approved, your profile image may be publicly visible alongside your comment.

The information collected by Qalb is used to process and fulfill orders, provide order updates, respond to customer inquiries, improve our products and services, maintain website security, and send marketing communications only where you have opted in to receive them.

Qalb does not sell, rent, or trade personal information. Your data may be shared only with trusted third-party service providers such as payment gateways, logistics partners, and technical service providers who assist us in operating our business. Information may also be disclosed where required by law or to protect the rights, safety, and security of Qalb, its customers, and its operations.

We implement appropriate technical and organizational security measures to protect your personal and financial information from unauthorized access, misuse, or disclosure. All payment transactions are encrypted and processed through secure payment gateways that comply with industry security standards.

Comments and related metadata may be retained indefinitely to support moderation and ongoing engagement. For registered users, personal information is stored within user profiles and can be accessed, updated, or deleted by the user at any time, except for usernames. Password reset requests may include IP addresses for security purposes.

You have the right to request access to the personal information we hold about you, request corrections, opt out of marketing communications, or request deletion of your data, subject to legal, administrative, or security obligations. Requests may be submitted by contacting office@qalb.com.

Qalb may update this Privacy Policy from time to time. Any changes will be posted on this page along with a revised effective date. Continued use of the website after such updates indicates acceptance of the updated policy.